Is there a fee to open an account?
What currencies can do you accept?
How secure is trading with Fast Trade Options?
I am having problems registering my account, what do I do now?
Where can I view my account balance and other information?
I want to close out my account, what is my next step?
Do you have any refer-a-friend programs?
What type of documents will I need to provide?
The following documents are required:
1.) PROOF OF IDENTITY
Photo Identification – Valid, Government issued ID (i.e driver’s license or passport)
2.) PROOF OF ADDRESS
Utility Bill – Must be same as billing address (current – not older than 3 months)
3.) PROOF OF PURCHASE
Do I need to install software to use Fast Trade Options?
What time zone is shown on the platform?
What is a Down option?
What is an Up option?
Why am I not able to place a trade in my account?
a.) All products are available during their respective market trading hours. Outside the market trading hours, the product will not be displayed in Fast Trade Options trade platform.
b.) The trade amount may have exceeded the amount of funds available in your account.
c.) Your account may be suspended because your required documents have not been received.
If you still need help, please contact our Customer Support team for assistance.
Why do the rates continue to change before I place my trade?
What is an “expiry time”?
What is the expiry rate?
What are the rates displayed in the trading boxes?
How does the Payout Percentage work?
Methods of Payment
WHAT METHODS OF PAYMENT ARE THERE FOR DEPOSITING AND WITHDRAWING FUNDS?
If you require additional payment options, please contact our customer support team.
Why do withdrawals take up to 10 days when my deposits are instant?
Can I withdraw profit onto my credit or debit card?
Can I have 2 Accounts with Fast Trade Options at the same time?
I want to deposit. Why was my transaction declined?
a.) Your information has been incorrectly entered into the system.
b.) Your financial institution may require you to verify the transaction.
c.) Your card may be expired.
d.) There are insufficient funds on the card.
e.) Your card has come up on a security check as being lost or stolen.
f.) We do not accept your card type.
If you are having trouble making a deposit, please contact customer support and we will help you to the best of our ability, or determine an alternative payment method.